Archive for the Category ‘advice’

Ms Miriam Aarons: Patron Saint of Freelance Design

Charging by the hour tells your clients that you mean business. Time is money and you’re keeping the meter running with every meeting and phone conference. No matter how many times I set limits on design iterations or halted work when clients didn’t respond in a timely manner, I learned (the hard way) that flat-fee bids gave clients license to extend projects well beyond reasonable deadlines. Yes, I had client work, but I wasn’t making any money on my projects and found it harder to line up future work with project milestones that slipped often.

I took a look at how I managed my projects. Communication with clients was always good and I provided changes to the work in a timely basis. I couldn’t figure out why so many of my projects were taking forever to complete. Cue Miriam Aarons.

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Web Design: A Primer

Last Saturday evening I received an e-mail from a friend:

I wonder if you have already developed, from lots and lots of years of cohorts asking you stuff like this, a primer  à la So You’re Thinking of Freelance Web Design for Weensy Could Be Micromanager Clients! laying around.

As it just so happens… no. Mostly, my friends/cohorts ask questions about contract language or how much should they charge for their services. Project management is one of the many hats a freelance designer must wear whilst working but, to date, no one ever asked me how to manage a project. I had to think about my friend’s request: I have an approach to project management but nothing officially captured in a formal process. So I sat at my desk and typed a response to my friend—and a mutual friend who works in print for her advice.

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A Bulletproof Design Contract

The biggest mistake any designer can make is committing to work without a written agreement between oneself and the client. A verbal agreement provides little to no protection in a business transaction since physical proof of what terms were mutually agreed upon by all interested parties cannot be verified or upheld in court. The best protection for everyone is a written agreement that states the services which will be provided by the designer to the client in exchange for compensation and promotional use.

Seems easy enough: a contract with outlined terms of the project and signatures from all vested parties. That couldn’t be more than 1-2 pages, right?

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The end of print web

So let’s have a chat about blogs and newspapers.

Seattle is home to many a newspaper, now one less with the passing of Seattle Post-Intelligencer in print format, two of which are free weekly publications: Seattle Weekly and The Stranger. In order to maintain reader interest beyond a laissez-faire interest, both weekly publications have online blogs that track daily life in Seattle, as well as nationally and globally. Both publications are known for their reporting and commentary that often cross acerbic and sardonic lines. As such, each publication attracts a certain kind of reader that associates with its personality.

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Twitter: not just for introverted geeks

Timing is everything on the Internet, which means I need to set aside more time to compose my thoughts. But that’s another post for another time.

So, like, what’s this twitter stuff people in the states seem to be fond of?

So, Twitter. What the hell is it? What does it do? Why does everyone talk about it so much? How do I use it? How am I going to make money using it? These are all very good questions, and, naturally, they’re pointless to ask. This is 2009 and the site has been around for years. That you are only catching on to this tool mean you should be ashamed of yourself for even asking these questions. For shame. Now go take up something like knitting to tidy your idle hands and lackadaisical interest for all things internet. (more…)

Great Client Expectations

Get burned enough times and you find yourself coming up with trademark phrases like Learn From My Mistakes™. A lot of little mistakes with past projects added up to one giant mistake: overlooking the importance of risk management. During the course of a project lifecycle, it’s important to mitigate any and all risks so neither you nor the client waste time or money.
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Please check your ego at the door.

A freelance copywriter sent me a review questionnaire asking “Is there anything you’d like to see improved?”. I replied to this question with specific details of the copy deck that was sent to me for inserting into the client’s website: how to better structure the deck, knowing the difference between writing for the web versus traditional advertising, writing in a tone that connects with the site consumer. The response? “Thanks for the input. However, many of your comments below are actually confusing to me and some I don’t agree with. But thanks anyway.”

I want everyone in the blessed world to write this down and say it with me:
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Get what you pay for

Yesterday a client asked me if I had ever heard of 99designs, a site that crowdsources graphic design. I immediately opened Google and looked at the first 2 search results: links on the site 99designs and a blog entry written in opposition to 99designs. More on the latter in a bit.

99designs is similar in practice to Logoworks, a company within the Hewlett-Packard brand, where companies can get a logo “for as little as $99 to start”. Do a search on Google for logo design and other companies offer logo work with full copyrights for $199. $149. $99. $79. 99designs likes to differentiate itself from its competitors because of its ability to crowdsource.

If I were a student looking to build a real portfolio for work after graduation, I would find 99designs an invaluable tool. And if I were the owner of 99designs, I would only allow currently enrolled college students that ability to participate. My biggest concern with the site is that the projects are open to anyone, and herein lies the cannibal nature of advertising. Capitalism, really. A company doesn’t have to hire a designer or an agency for branding when hundreds of designers are willing to exhaust themselves for branding that may yield $100. $200. $500.

A designer with talent will lose work to a less-talented designer willing to produce endless sketches and ideas without a true return of investment. And that same less-talented designer may have to work twice as fast to compete with another designer with even less talent. This competition really has no end with lack of talent or amount of time and effort wasted.

The companies engaging 99designs miss the larger point: the value of their brand. A real brand is an investment, not a cost. If a consumer of a luxury brand were to discover that the company paid $79 for its identity, then everything made by that luxury brand would come under suspicion. If a company wanted to build trust and loyalty with its users, could that be achieved if a brand came out of nowhere for the low, low price of $200?

When Wal-mart opens an online store for companies and offers branding for as little as $49, how many of its competitors will scream ‘foul’? Seems it’s only a matter of time before a student gets wise to the market and beats Wal-mart – and everyone else – to the punch. In the interim, 99designs hits graphic designers right where it counts: their livelihood.

Unexpected Delight

Last week I was on a plane bound for JFK (NYC, btw, FYI) when a beautiful young woman seated next to me struck up a conversation. She works in adult entertainment, her persona being the one and only Lexi Love [NSFW]. Me being a huge poof, I wasn’t familiar with her career (via Fleshbot) [NSFW]. Nonetheless I found her charming and we talked the entire duration of the flight.

Lexi is a fellow vegan and has her own production company. She has worked in the industry for 10 years (you’d never know it) and truly enjoys her career. She went to school for chemical engineering and can tell you some horror stories about the foods we eat. Incidentally, maraschino cherries contain benzaldehyd and not formaldehyde, but you still have artificial food coloring to contend with.

Lexi and I traded contact information and now we’re friends on a couple social networks (!!!). This only goes to show that you should take every opportunity to talk with someone new ’cos you never know just who you’ll meet.

Leaving the sunshine behind

15 minutes or so ago, CITIZENDANGERX boarded a plane (first class, natch) for his new home in L.A. Two years ago we exchanged e-mails after liking each other’s flickr sets, and last year I had the pleasure of meeting him for the first time. Apparently I was unaware of how big a celebrity (in his own mind) he is (was) in Seattle, I should never have washed my hands after touching him. Everything else, however, is another story—but I digress.

If you live in L.A. (why?), you should make it a point to reach out and touch CDX. He’s funny, charming, totally full of himself and riddled with talent. And issues. For days. But in a good way, like watching Punky Brewster coming to terms with puberty.